Privacy Policy

Sysmeet Digital

Last updated: 16 July 2026

Sysmeet Digital ("we", "us", "our") respects your privacy and is committed to protecting any personal information we collect. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website https://sysmeet.digital/ or using our services, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:

·       Your name and contact details (email address, phone number)

·       Business name and business-related information

·       Information you provide through enquiry forms, booking forms, consultations, or demos

·       Communications between you and us (email, phone, messages)

·       Technical information such as IP address, browser type, device data, and website usage

·       We do not knowingly collect sensitive information unless required by law or provided with your consent.

2. How We Collect Personal Information

We collect personal information in several ways, including:

·       When you submit information via our website

·       When you contact us directly

·       When you engage with our services or request a consultation

·       Automatically through cookies and analytics tools when you browse our website

Where required, we will inform you of the purpose of collection at or before the time your information is collected.

3. Purpose of Collection

We collect, hold, and use personal information for purposes including:

·       Providing Sysmeet Digital services

·       Responding to enquiries and service requests

·       Delivering demonstrations, consultations, and support

·       Setting up and managing AI solutions such as voice agents, chatbots, and automation workflows

·       Improving our website, services, and customer experience

·       Marketing our services where permitted by law

·       Complying with legal and regulatory obligations

4. Use of AI, Automation & Client Data

As part of our services, we deploy AI-driven tools including conversational AI, automation systems, and analytics platforms.

·       These systems may process data such as call interactions, messages, and enquiry information.

·       Data is used strictly for service delivery, performance optimisation, reporting, and support.

·       Clients are responsible for ensuring they have appropriate privacy notices and consent from their own customers.

5. Disclosure of Personal Information

We may disclose personal information:

·       To third-party service providers who assist us in delivering our services (such as hosting, analytics, communications, or automation platforms)

·       Where disclosure is required or authorised by law

·       To protect our legal rights or prevent misuse or fraud

We do not sell or rent personal information to third parties.

6. Overseas Disclosure

Some of our technology partners or service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

·       Analyse website traffic and usage

·       Improve functionality and performance

·       Enhance user experience

You may disable cookies through your browser settings, although doing so may affect certain features of the website.

8. Direct Marketing

We may use personal information to send marketing communications about our services where permitted by law.

You may opt out of receiving marketing communications at any time by:

·       Clicking the unsubscribe link in our communications, or

·       Contacting us directly at [email protected]

9. Security of Personal Information

We take reasonable steps to protect personal information from:

·       Misuse, interference, and loss

·       Unauthorised access, modification, or disclosure

Despite our efforts, no data transmission or storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information only for as long as it is required for the purposes for which it was collected or as required by law.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

11. Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate or outdated information.

Requests should be made in writing to:

📧 [email protected]

We will respond within a reasonable timeframe in accordance with the Privacy Act.

12. How We Use Your Data for Direct Marketing

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us at:

📧 [email protected]

We will investigate the complaint and respond within a reasonable period.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon posting.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Sysmeet Digital

Website: https://sysmeet.digital

Email: [email protected]